Covid-19 has permanently changed the way customers purchase goods

Covid-19 has permanently changed the way customers purchase goods. Online shopping was already on the rise pre-pandemic, but has now surged to record levels in a very short timespan.

However, businesses big and small are struggling to manage the critical ‘last mile’ of delivery, which is constantly evolving to meet increasing customer expectations and demands. So how are retailers adapting to overcome last-mile challenges?

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